LoanExplorer Support

Start with the LoanExplorer manual for saving loans, Extra Payments and Refinance plans, iCloud sync, schedules, exports, and Siri.

Need more help? Email [email protected]. LoanExplorer is published by Dezota LLC.

Include These Details

• App version and build from Settings → About → Version.
• Your device model and operating-system version.
• What you were trying to do, what happened, and whether it happens again.
• A fictional example or a redacted screenshot if useful.

Please do not send Apple Account passwords, banking credentials, financial account identifiers, or an unredacted loan library. We do not need your real loan information to investigate most problems.

A Sync Update Is Missing

Check that both devices use the same Apple Account and allow LoanExplorer to use iCloud. Open Saved Loans, read the sync status and any error message, and try Sync Now. Keep the apps open and connected while checking. Do not create another copy of the loan or delete the app to force a refresh.

See iCloud help and the privacy policy for how saved data and device-local recovery drafts are handled.